How payments work in Mindbody
Mindbody Payments covers in-person cards, online cards, recurring memberships and saved cards. Mindbody's payments page describes Mindbody Processing as a registered independent sales organization, so banks and processors sit behind it.
A payment processor is the company that moves card money from your customer to your bank. For a studio on Mindbody Payments, that is set up through Mindbody.
Who this suits
Best fit
- A studio or spa that wants to understand its processing fees while staying on Mindbody.
Not a fit
- Anyone who wants a different processor inside Mindbody. We have not found a way to do that.
What you can do instead
- Find the fees on your Mindbody reports or statement and divide them by your card sales to get your effective rate.
- If you want to leave Mindbody Payments someday, plan for recurring memberships first. Moving recurring billing needs the saved cards to move too.
- Ask us to read your numbers with you. A person will tell you what they mean, even if the answer is to stay where you are.
- Treat a change of software as a separate decision. There is no pressure to switch.
What to watch
- Cards your customers have saved on file. Ask whether they can be moved to the new setup, or whether customers would need to enter them again.
- Recurring billing and subscriptions, which are tied to those saved cards.
- Gift card balances, if you sell gift cards.
- Card surcharges. Card network rules and some state laws limit them, so check before you add or keep one.
- Your current contract end date and any early cancellation fee.
Questions merchants ask
What happens to my members' saved cards if I leave Mindbody Payments?
Moving memberships to another processor means moving recurring billing. That usually needs the old service to release the saved cards, or members to enter them again. Ask Mindbody what it will release before you plan a move.
Where do I find my Mindbody processing fees?
Open your monthly processing statement and add up every fee. Divide that total by your card sales for the month. The result is your effective rate, the real percentage you pay after every fee. Our free statement review walks you through it.
How do I match deposits to sales?
Deposits arrive after fees come out, in batches. Your Mindbody reports and your bank deposits need to be compared batch by batch. We can show you where each fee sits.
Who handles chargebacks?
Disputes go to the payment service that processes the card, which here is Mindbody Payments. Keep your records and answer by the date on the notice.
See what you pay, for free
A person reads your statement with you and tells you what each fee means and whether a different processor is even possible with Mindbody. There is no pressure to switch.