How payments work in Chargebee
Chargebee handles subscriptions and invoices. It does not process cards itself: it connects to the gateway you pick. A gateway is the connection that passes each sale from Chargebee to the company that settles your card money. Chargebee's gateway page lists many options, including Authorize.Net, NMI, CyberSource, Stripe, Adyen and Braintree.
Chargebee keeps a reference to each customer's saved card at the gateway and ties it to the customer record. That is why moving cards takes a plan.
What a switch involves
- Connecting the new gateway in Chargebee's settings. Your plans, customers and invoices stay in Chargebee.
- Moving saved cards. Chargebee documents a card migration process between gateways. It needs your current gateway to release the card data to the new one, so ask them first.
- Checking your contract end date and any early cancellation fee with your current processor.
Questions merchants ask
Will my customers have to re-enter their cards?
Not if your current gateway agrees to move the saved card data. Chargebee documents that process. If the old gateway will not release the cards, customers may need to enter them again.
Which gateways does Chargebee support?
Many, including Authorize.Net, NMI, CyberSource, Stripe, Adyen and Braintree. Chargebee keeps the full list on its payment gateways page.
How do I find out what I pay now?
Open your monthly processing statement and add up every fee. Divide that total by your card sales for the month. The result is your effective rate, the real percentage you pay after every fee. Our free statement review walks you through it.
Who handles chargebacks?
Disputes go through your gateway and the company that processes your cards. Your statement and your gateway dashboard show them.
See what you pay, for free
A person reads your statement with you and tells you what each fee means and whether a different processor is even possible with Chargebee. There is no pressure to switch.