Shopify POS Experts · Atlanta
Card frozen. Customer waiting.
We fix it today.
We speak Shopify. Norvet MSP keeps your terminal, Wi-Fi, and inventory sync running — so your focus stays on the customer in front of you.
Text response in 15 minutes during business hours. Phone answered live.
We don't make you explain Shopify
We already know your stack:
If your stack isn't listed, ask. We'll tell you straight whether we can fix it.
What breaks on a Saturday
Ranked by what we get called for most, peak retail traffic.
Card reader frozen mid-transaction
Customer at the counter, card in hand. The Stripe Terminal or Clover Flex locks. You force-quit Shopify POS, reboot the reader, lose the queue. Each $85 ticket walking out is $85 gone.
Shopify POS app crashing on iPad
iPad runs hot during peak. Shopify POS freezes or force-quits. App? iOS? Wi-Fi? A Shopify outage? You don't know. You go cash-only and lose every card-preferring customer for the rest of the day.
Wi-Fi collapse takes the whole stack
One consumer router, one point of failure. Card reader, POS, loyalty tablet, and the music — all offline. You unplug, replug, pray. If it doesn't come back, you're effectively closed.
Faire / Shopify sync broken before a trunk show
Two days before the Saturday market, your new Faire order isn't in POS. Items ring at $0. Barcodes don't scan. You only find out when the first customer tries to buy. 20-30% of a week's revenue at risk.
Klaviyo email failed to send for the sale
You scheduled the 25%-off campaign for Friday 6pm. Saturday morning, the campaign shows "draft" or "paused." Open rate: zero. Your sale launched silent. The whole revenue event is voided.
No contracts. No jargon. No ghosting.
No contracts.
Pay per visit or month-to-month. Cancel anytime with 30 days' notice.
No jargon.
We speak Shopify, not server rooms. You won't need to explain what you mean.
No wasted visits.
If we can't fix it same-day, you don't pay for the visit.
What happens after you text us
No form. No ticket queue. No "we'll call you back next week."
- 1
You send a photo.
Snap whatever's broken — the frozen iPad, the stuck card reader, the error message. Text it to the number above.
- 2
We call back in 15 minutes (during business hours).
A real tech, not a ticket bot. We ask 2–3 questions to figure out if it's a 5-minute remote fix or needs an onsite visit.
- 3
We fix it remotely or schedule same-day onsite.
Most card-reader and Shopify-POS issues fix remotely (screen-share, app reset, reader re-pair). If we need to come, you get an arrival window before we hang up.
- 4
We text you the fix + the cause.
You get a one-paragraph summary: what broke, why it broke, what we did, and what to do if it happens again. So next time, you know.
What you pay
Most boutiques pay $150/visit for reactive tech help that takes days to arrive. We charge the same for a visit that happens today.
Drop-In Response
$149/incident
Same-day onsite. One problem, one visit, documented fix.
- Same-day onsite (metro Atlanta)
- No contract, no commitment
- If we can't fix it same-day, you don't pay
Boutique Plan — Recommended
$199/month
For boutiques that don't want to scramble. Cancel anytime.
- Two incidents per month included
- 15-minute text response during business hours
- Quarterly 30-min in-store check: Wi-Fi, iPad health, reader firmware, Shopify version
- Direct line to the same tech every time
Common questions
From boutique owners who called us first.
Protect your next sale
Card reader stuck right now?
Don't fill out a form. Send a photo. We'll respond in 15 minutes.