How payments work in Docusign Payments
Docusign's payments page says its currently supported payment gateways are Authorize.net, Braintree, Cybersource, Elavon, Stripe and Zuora.
A gateway is the connection that passes each payment from the signing page to the company that settles your card money.
Docusign Payments is a way to collect payment while someone signs a document.
This guide covers online and invoice payments, the ones Docusign Payments takes through its payment connection.
What changes and what stays
What changes
- The payment connection inside Docusign Payments: either a new gateway login, or a new account behind the gateway you already use. We tell you which after we read your statement.
- Who settles your card money and sends your monthly statement.
- Your fees. We show you the real numbers from your own statement and never predict them.
What stays
- Docusign Payments itself, with your customers, records and the way you work.
- What your customers see when they pay, in most cases.
Who this suits
Best fit
- A business that collects deposits or fees at the moment of signing and wants to review the cost.
- Your processing contract is near its end, or you can time a change around it.
- You have not looked at your statement in a while and want a person to read it with you.
Not a fit
- A business whose current gateway is not on Docusign's supported list.
- Your statement is already clear and you are happy with it. Then the honest answer may be to stay where you are.
- You are in the middle of a contract with a large early cancellation fee and cannot time a change.
What a switch involves
- Send your latest statement. A person reads it with you and works out your effective rate. This is free and there is no pressure to switch.
- We check what Docusign Payments allows for your setup. Plans and settings differ, so we confirm what your Docusign Payments account can do. If the honest answer is to stay, we say so.
- Apply for the new account, if a change makes sense. This takes business and bank details. How long it takes varies with the account review and with any hardware involved.
- Update the payment connection in Docusign Payments. Enter the new connection details in your payment settings and run a test payment before you tell customers anything.
- Move saved cards and recurring payments, then close the old account. Do this when your contract allows it. Closing the old account too early can stop recurring charges.
Timing varies. We give you a realistic timeline for your setup when we read your statement.
What to watch
- Check that your current gateway is on Docusign's list before you plan anything.
- Cards your customers have saved on file. Ask whether they can be moved to the new setup, or whether customers would need to enter them again.
- Recurring billing and subscriptions, which are tied to those saved cards.
- Gift card balances, if you sell gift cards.
- Card surcharges. Card network rules and some state laws limit them, so check before you add or keep one.
- Your current contract end date and any early cancellation fee.
Questions merchants ask
Which gateways does Docusign list?
Its payments page lists Authorize.net, Braintree, Cybersource, Elavon, Stripe and Zuora.
Do I need a gateway that is on that list?
Docusign's page lists the gateways it currently supports. Ask us to check yours.
Does Docusign set my processing fees?
Its page lists gateways, not fees. Your fees come from the company that processes your cards, and your statement shows them.
How do I see what I pay now?
Open your monthly processing statement and add up every fee. Divide that total by your card sales for the month. The result is your effective rate, the real percentage you pay after every fee. Our free statement review walks you through it.
See what you pay, for free
A person reads your statement with you and tells you what each fee means and whether a different processor is even possible with Docusign Payments. There is no pressure to switch.