Smart hands and IT dispatch, subcontracted
Smart hands means a technician who goes to your site and does a simple, hands-on task for you, so you do not have to send your own team. Norvet sends its own technicians, for tech work only. You keep the client and the invoice.
Who this is for
You sell connectivity, IT, or a national field-service program, and you need someone on the ground in Georgia. Norvet is the subcontractor, not the brand your customer sees.
MSPs and IT providers without a Georgia team of their own
Hardware and connectivity vendors coordinating a device rollout or swap
National retailers and multi-site brands running a rollout
Dispatch platforms and staffing programs that need a Georgia-based technician
What Norvet technicians do
Tech work only. Norvet sends its own technicians for these tasks and nothing else.
Laptops, desktops, and desk peripherals
A technician unboxes, sets up, or swaps a laptop, desktop, monitor, dock, or headset at the user’s desk.
Receiving, unboxing, and inventory
A technician receives a shipment, unboxes it, tags and logs each item, and holds it for your rollout.
Site walks that only record
A technician takes photos, measurements, and notes to answer your checklist, and does not touch, test, or change any live system.
Escort and vendor access
A technician meets your vendor at the door, lets them in, stays with them, and confirms the visit happened.
Referred out
Norvet technicians do not do this work. Wiring, alarm, camera, and electrical work needs a Georgia license Norvet does not hold, so it is referred to a Georgia-licensed contractor. POS setup is arranged through the payment processor.
Pulling, running, ending, or repairing network cable, including a single drop
New low-voltage wiring of any kind
Installing or changing alarm, fire, camera, or door access systems
Intercom, paging, and sound or video wiring
Electrical work of any kind
POS installation and setup. Arranged through the payment processor, not done by Norvet technicians.
Some requests need a closer look before anyone is dispatched. Send the details on the request form. A person reviews it first, and Norvet may refer it to a Georgia-licensed contractor. For a wiring project mixed in with the dispatch, Norvet can help connect that part with a Georgia-licensed contractor.
How dispatch works
Four steps, from work order to closeout.
Step 1
Send the work order
Tell Norvet the site, the task, and the timeline through the request form.
Step 2
Confirmation before dispatch
Norvet confirms scope, access, and schedule with you, and checks the task against the lists on this page, before a technician is booked.
Step 3
Technician on site
The technician follows your instructions or checklist and completes the task.
Step 4
Photo-documented closeout
Photos, notes, and test results where applicable, sent back to you after the visit.
Where Norvet dispatches
Metro Atlanta and Middle Georgia, including Macon, with other Georgia markets available project by project. Have a site in another state? Send the request and Norvet will tell you what it can arrange.
Need on-site IT delivered directly to your own end customer, not subcontracted? See on-site IT and field services. Looking for Norvet's own managed-IT coverage by state? See nationwide coverage.
Pricing
Norvet issues a rate card to partners on request. It covers standard dispatch, after-hours work, and scheduled project days. Request a copy on the form below and a member of the team will send it directly.
Frequently asked questions
What is smart hands?
Smart hands means a technician who goes to a site and does a simple, hands-on task for you: set up a laptop, log a delivery, take site photos, or meet your vendor at the door. You do not have to send your own team.
Who is this for?
Other MSPs and vendors who need on-site labor in Georgia without sending their own technician, national retailers and multi-site brands coordinating a rollout, and dispatch platforms that need a Georgia-based subcontractor. You keep the client relationship and the invoice; Norvet sends the technician.
What work does Norvet refer out?
Cabling, camera and access-control wiring, alarm work, and electrical work are referred to a Georgia-licensed contractor. Norvet's own technicians handle only the device, receiving, site-walk, and escort tasks listed on this page.
Where does Norvet dispatch?
Metro Atlanta and Middle Georgia, including Macon, with other Georgia markets available by project. For work in another state, send the request and Norvet will tell you what it can arrange.
What does it cost?
Norvet issues a rate card to partners on request. Pricing depends on scope, so request a rate card through the form below rather than assuming a number.
How fast can a technician be on site?
Response time is confirmed when you submit the work order, based on the site, the scope, and current schedule. Norvet does not publish a fixed response-time guarantee here.
Have a work order ready?
Tell Norvet what you need done, where, and by when. Norvet confirms scope and schedule before a technician is booked, then sends photos and notes back after the visit.